Welcome to lele mobile

Shipping & Delivery Policy

Shipping & Delivery Policy 

All Electronics sold on lelemobile.com are sourced from Indian suppliers authorized by the Manufacturer. They come with minimum 1 year Manufacturer's warranty & are serviceable at the corresponding brand's Authorized Service Center(s) in India, unless specified otherwise.

For Mobile Accessories, the supplied accessories inside the box have 6 months manufacturer warranty.

How is the delivery time determined?

If the customer places the order between 10 AM to 6 PM then the customer gets the confirmation call from our co retail partner the customer will get the delivery of the ordered product within 6 hours from the time of the confirmation call

Delivery wont be possible within 6 hours if the order is place on a Saturday, Sunday or any other public holidays.

Exact Delivery time will be confirmed only after the customer gets the confirmation call.

What if a product is purchased or ordered after 6 pm?

if the customer places and order or purchase a product after 6 pm the customer will get delivery of the product by 1 pm next day afternoon, that is the maximum delivery time for lele mobile. 

How will the delivery be done? 
We process all deliveries through our co retail partners.

All the delivery is done through our co retail partner whose store is nearest to the shipping address of the product or through the co retail partner with whom the stock of the product ordered available.

What is Safest Service ?  

If a customer places an order on lelemobile, customer has an option to pay by Credit Card or Debit Card on delivery, where customer has to swipe his/her credit card or debit card on delivery on an edc terminal as it happens while shopping in a retail store.

How much are the delivery charges?
lelemobile.com provides free delivery on all items displayed on the website.

What is the estimated delivery time?
The estimated time of delivery is mentioned on every page. It may differ from one item to another. Please read below for an explanation of delivery estimates: 

Mentioned as 3 days delivery time: These items will also be mentioned as "In Stock". For all areas serviced by reputed couriers the delivery time will be 3 business days. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.Business days exclude public holidays and sundays.

Mentioned as more than 3 days delivery time: We procure and ship the items within the time specified on the item details page. Some items have to be imported from outside India. These items are mentioned sometimes as "Imported" on the item details page and can take 10 or more days to reach you. You can always rest assured that you will receive your order within the time specified.
Preorder or Forthcoming: These items are soon to be released and we prebook your item for you. The item will be shipped to you on the day of it's official release launch. The Preorder duration varies from item to item. Once known, release time and date is mentioned. Eg: 5th May, August 3rd week. 
For Out of Stock items: Currently we do not have these products available for sale. Please use the "Notify Me" feature and we will let you know once it is available for sale at lelemobile.com.
Permanently Discontinued:This product is no longer available on lelemobile.com because it's obsolete and/or production for it has been discontinued.
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

What about warranty and hidden costs (sales tax, octroi etc.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

Why does the estimated delivery time vary from product to product?
Items which are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 2-3 business days to reach our customers. Items which we will need to procure or import, are labeled 'Imported' on their respective product pages - the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product - release dates are mentioned on the product page.

What about the warranty for mobile accessories?
Unless otherwise specified, there will be no warranty for mobile accessories. However, if there is defect or malfunctioning within 30 days of receiving the accessory, please contact us and we will try to resolve the issue for you. If you encounter problems at a much later date (after the first 30 days), we will not be in a position to help you and you will need to contact the brand's Service Center for assistance.

Does lelemobile.com deliver internationally?
Lelemobile.com doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within limits of Mumbai and Thane.

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